How do I configure my browser's camera and microphone settings for Preciate?

In order to join a Preciate Room, you must first enable your camera and mic in your browser's privacy settings. Here's how to do that based on the browser you are using.

Click on the type of browser you are using to see instructions that are relevant to you:

Google Chrome

Edge

Safari

Mozilla Firefox

OR, if you are using a Lenovo device, and you see the following image instead of your video feed in a Social, click here.

 

Failed to Initialize Devices Error Troubleshooting

 


Google Chrome

  1. If you are using Google Chrome, you should be able to enable your camera and mic by clicking on the lock icon in the top left-hand corner of your browserScreen Shot 2020-12-10 at 2.54.31 PM
  2. Change your camera AND microphone settings to “allow” from the dropdown optionsScreen Shot 2020-12-10 at 2.56.35 PM Screen Shot 2020-12-10 at 2.59.01 PM

    Now refresh the page and you should be good to go!

    If you are not able to change the camera and microphone settings as indicated above, and/or are seeing the popup below, you may have accidentally blocked Preciate by not allowing microphone/camera access. 
    Screen Shot 2020-09-03 at 2.20.23 PM
    If that is the case, Click on the three icons in the top right-hand corner of the screen and click on "Settings"
    Screen Shot 2020-12-10 at 2.55.35 PM
    That will open your browser settings in a new tab. Now click on "Privacy and Security on the left-hand side
    Screen Shot 2020-09-04 at 12.31.41 PMClick on "Site Settings"
    Screen Shot 2020-09-04 at 12.37.49 PMUnder "Recent Activity" choose "preciate.com"
    Screen Shot 2020-09-04 at 12.37.54 PM-1Give preciate.com access to your camera and your microphone by selecting"allow from the dropdown menus for Camera and Microphone.Screen Shot 2020-09-04 at 12.38.04 PM Now you can close the Settings tab, go back to the Social page, then refresh and you should be good to go!

Edge

  1. If you are using Edge, you should be able to enable your camera and mic by clicking on the lock icon in the top left-hand corner of your browserScreen Shot 2020-12-10 at 3.06.56 PM
  2. Change your camera AND microphone settings to “allow” from the dropdown options
    Screen Shot 2020-12-10 at 3.07.32 PMScreen Shot 2020-12-10 at 3.10.31 PM
  3. Now refresh the page and you should be good to go!

    Safari

    1. Open Safari Preferences.
      Screen Shot 2021-08-31 at 11.27.32 AM
    2. Navigate to Websites.
      Screen Shot 2021-08-31 at 11.28.58 AM
    3. Go to Camera and Microphone tabs.
    4. Change access to Allow.
    5. Restart Safari.

    Mac OS

    If after updating your Preferences in Safari, you are still experiencing issues, you may need to update the Security and Privacy settings on your Mac computer to allow access to the microphone and camera from your desired browser. To do this:

    1. Click on System Preferences at the bottom of your Screen
    2. Click on 'Security and Privacy'Screen Shot 2021-10-18 at 12.52.20 PM
    3. Scroll until you get to your Camera and Microphone settings
      Screen Shot 2021-10-18 at 12.52.47 PM
    4. Make sure your desired browser has access to your Camera and Microphone (these are done separately)
      Screen Shot 2021-10-18 at 12.53.08 PM
    5. Restart you browser

    Mozilla Firefox

    1. Open Firefox and go to the desired site.
    2. A confirmation pop-up displays asking if you want to share your device’s camera and microphone with that site.
    3. Select the Remember this decision checkbox if you want Firefox to remember your selections for this site so that they can be used by default in the future.
    4. Click the Allow button if you want to share these devices with the site.
      Screen Shot 2021-08-31 at 11.50.09 AM

    Video Not Working on Lenovo Devices

    If your webcam is not working with Social on your Lenovo laptop, there are some simple troubleshooting steps that you can take.

    The following steps go over troubleshooting tips if you receive the following as a video feed within Preciate Social:

    Click on the operating system you are using on your Lenovo Device to see instructions that are relevant to you:

    Windows 7

    Windows 8

    Windows 10

    Windows 7

    1. Open the Windows Start Menu and search Lenovo - Web Conferencing.

    2. Once opened, start the camera and close the Lenovo - Web Conferencing application.

    3. Refresh the page for your Room and you should be good to go!

    Windows 8

    1. Open the Windows start menu.

    2. Search for "lenovo" and click Lenovo Settings. If you do not have Lenovo Settings, install it from the Microsoft Store.

    3. Select the CAMERA tab at the top.

    4. Scroll to the bottom of settings, and change the Privacy Mode to Off.

    5. Refresh the page for your Room and you should be good to go!


    Failed to Initialize Devices Error

     

     

    If you have ever tried to enter a Preciate Room and gotten an error message that states "Failed to Initialize Devices", another application on your device may be using your camera or microphone.

    Here are some tips to help you resolve this error:

    • Some PCs do not support sharing your camera and microphone across multiple apps. Close out of all applications that may have access to your camera or microphone then refresh the page 
    • Check that your camera and microphone permissions are set to "allow" in your browser settings
    • Make sure your camera and microphone are both on while joining a Room. You can turn them off once inside! 

    If you attempt to turn off your camera or microphone while in the waiting room, you will receive an error message that will not allow you to enter the Room. Keep your camera and microphone ON until after you've entered the Room.