Known Issues for Preciate Social

Here are some of the known issues users have experienced with Preciate Social and how to work around them while our fixes are put in place!

Known Issues

1.  While powering an external monitor with your laptop or using Sidecar with an iPad, you may experience other user's videos freeze.  You may also experience jerky movement as you move around the room. This is related to your laptop working to power the other device, which leads to less resources spent on UI updates in the browser.  To resolve this issue: disconnect from the external monitor/Sidecar or use a docking station.

2.  Enabling the app, YouCam, while using Preciate Social has reportedly caused issues, including not allowing you to access your camera and microphone settings and, therefore, not allowing you to access Preciate Social. 

3.  With the recent iOS Safari 15 update that came out on 9/20/2021, there is a bug that degrades video performance within a Preciate room.  While we wait for Apple to release a patch, please use one of our approved browsers or an earlier version of Safari (version 14 or below) for an optimal experience.

 

If you experience any issues not listed above, please report them to support@preciate.com