Known Issues for Preciate Social

Here are some of the known issues users have experienced with Preciate Social and how to work around them while our fixes are put in place!

Known Issues


1.  If there are multiple presenters, the presenters cannot see each other even though the participants can see both presenters.  This rarely occurs, but to resolve the issue: end the presentation and start the presentation again. 

2.  If there are multiple presenters and one presenter turns off his/her video and then ends the presentation, the presenters will not be able to see the videos of each other when they return to the room.  To resolve this issue: if a user is unable to see another user’s video, refreshing the browser will restore the video.

3.  If there are multiple presenters and the host ends the presentation, the presenters will not be able to see each other's video even though other participants will be able to see them.  To resolve this issue: if a user is unable to see another user’s video, refreshing the browser will restore the video.

4.  On rare occasions, another user's video and audio will freeze.  When this occurs it only affects some users around you and not all users. To resolve this issue: refreshing the browser will restore the video and audio.

5.  If someone joins while a presenter is screen sharing, the user may not be able to see the videos of some participants within the room. To resolve this issue: if a user is unable to see another user’s video, refreshing the browser will restore the video.

6.  On rare occasions, if you are the host and your guests are joining from geographically disperse areas (US and Europe), you may enter to an empty room instead of the room with your guests.  To resolve this issue: if you enter and do not see any of your guests, refreshing the browser and rejoining will resolve the issue.

If you experience any issues not listed above, please report them to support@preciate.com