1. Help Center
  2. Troubleshooting

Why can't I join the Room?

Some common reasons you may not be able to join a Preciate Social Room are not having permission to enter, using an unsupported web browser, or attempting to use a mobile phone/tablet.

Below are some common reasons why users may be unable to join a Preciate Social Room. Join settings dictate who can and cannot join, some popular web browsers are not supported currently, and there is no application for use on mobile phones or tablets at this time.

Join Settings & Permissions

When a host creates a Room, they have the opportunity to secure their Room by selecting from a variety of join settings. The loosest setting is "Only users with the link can join." If you know the Room has this join setting enabled, you should be able to join with a supported web browser. 

On the other hand, the host may have chosen a setting like "Only my Connections can join." In this case, you will not be able to join the Room unless you meet the requirement. Someone may send you the link to the Room, but without the proper permissions, you will be denied entry.

Screen Shot 2021-02-16 at 4.24.35 PM

Web Browser

Preciate Social is currently operational on the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. If you attempt to use Preciate Social on another browser, you may have issues joining a Social. 

Mobile Phones and Tablets

As of now, Preciate Social does not have its own application for mobile phones or tablets, nor is it integrated into our existing iOS, Android, MSTeams, or Slack applications. 

Here is a list of all approved Browsers and Devices for Preciate Social!