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  2. Troubleshooting

Why can't I join the Room?

Some common reasons you may not be able to join a Preciate Social Room are not having permission to enter, using an unsupported web browser, or attempting to use a mobile phone/tablet.

Below are some common reasons why users may be unable to join a Preciate Social Room. Join settings dictate who can and cannot join, some popular web browsers are not supported currently, and there is no application for use on mobile phones or tablets at this time.

VPN or Strict Network

If you are having trouble entering a Preciate room and are currently on your organization's VPN or network, it may indicate that the Preciate platform has not been whitelisted by your IT team. To enter the room, try another network or disconnect from your VPN then refresh the page.

Before hosting an event, we highly recommend connecting a member of your IT team with our support team for guidance on whitelisting the Preciate platform to ensure easy access for users at your organization. 

For more information on how to prepare your network for Preciate events, please reach out to our support team at support@preciate.com or click here for more information.

 

Join Settings & Permissions

When a host creates a Room, they have the opportunity to secure their Room by selecting from a variety of join settings. The loosest setting is "Only users with the link can join." If you know the Room has this join setting enabled, you should be able to join with a supported web browser. 

On the other hand, the host may have chosen a setting like "Only my Connections can join." In this case, you will not be able to join the Room unless you meet the requirement. Someone may send you the link to the Room, but without the proper permissions, you will be denied entry.

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Web Browser

Preciate is currently operational on the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. If you attempt to use Preciate on another browser, you may have issues joining. 

Mobile Phones and Tablets

Preciate can be accessed via our iOS app and Android mobile browser. This is an easy way to access the platform while away from your desktop or laptop. 

If you plan to host a meeting or event, please do so from a supported web browser on a laptop or desktop for our full list of features. 

Here is a list of all approved Browsers and Devices for Preciate!